Terms of Service — Businesses

Last updated: 1 July 2026

These terms are between your business (“you”, the “Merchant”) and Daniel Ilievski, Ljubljana, Slovenia (“Stampomat”, “we”). They govern your use of the Stampomat platform to run a digital loyalty program. They apply from the moment your merchant account is created — whether you signed up through a guided setup, an invite link, or in person — and using the platform means you accept them. If you use Stampomat as a customer too, the Customer Terms apply to that use.

1. The service

Stampomat gives you a digital loyalty stamp card: a card editor (logo, colors, reward tiers, stamp cooldown, reward expiry), a counter QR/cashier screen for your tablet, a customer list, redemption history, customer feedback, and analytics. Onboarding is assisted — we set you up in person or via an invite link.

You sign in with Google. Your cashier devices are trusted after entering your cashier password and stay trusted until you change the password or revoke the device from your dashboard. Keep the cashier password inside your business: anyone with a trusted device can issue stamps in your name.

2. Trial, fees and billing

New merchants start on a free trial. After the trial, the service costs the fee in your then-current offer or agreement with us. Billing is by invoice — we do not store payment cards. If invoices remain unpaid after reminders, we may suspend the account until they are settled. Trials may be extended, and free periods granted, at our discretion. Fees may change with at least 30 days' notice; a change never applies retroactively.

3. Your loyalty program is yours

You define the card: stamps per reward, reward tiers, expiry. Two consequences:

We may correct stamp and reward records to fix technical errors or fraud, on your request or on our own initiative, and we keep an audit trail of such corrections.

4. Customer data protection — read this section

Through your dashboard you can see, and export as CSV, personal data of the customers in your program: names, emails, stamp progress, visit history, and feedback. For this data you and Stampomat are joint controllers under the GDPR and the Macedonian Law on Personal Data Protection. The arrangement between us is:

You agree that you will:

  1. use customer data only to run your loyalty program on Stampomat — not for unrelated marketing, and never sell it or pass it to third parties;
  2. if you want to use customers' contact details for your own marketing outside Stampomat, do so only with your own valid legal basis (e.g. your own consent collected from the customer) — exporting a CSV from Stampomat is not consent;
  3. keep every export secure, share it inside your business only with people who need it, and delete exports when you no longer need them;
  4. forward any privacy request a customer makes to you in the shop to info@stampomat.com without delay;
  5. tell us within 48 hours at info@stampomat.com if customer data in your hands is lost, leaked, or accessed by someone who shouldn't have it;
  6. on termination of this agreement, delete all exported customer data.

Customers may exercise their privacy rights against either of us; we will handle the platform side and will ask for your cooperation where your copies are concerned.

5. Acceptable use

You must: provide accurate business information; not issue fake stamps or manipulate the program to deceive customers or us; not use the platform to send spam; and not interfere with the platform's security or other merchants' programs.

Your logo and branding: you confirm you have the rights to the logo and content you upload, and you grant us a non-exclusive license to display them in the service (on your card, your cashier screen, your customers' wallets). We will only feature your brand in Stampomat's own marketing with your separate agreement.

6. Suspension and termination

Either side can end this agreement with 30 days' notice. We can suspend the account immediately for unpaid invoices (§2), serious or repeated breach of §4 or §5, or a security risk. Suspension blocks the dashboard and cashier screens; your customers' earned data is preserved.

After termination we delete your merchant data within 90 days. Before deletion, you can ask us for an export of your program data. Customer accounts belong to the customers and survive your departure (a customer keeps their wallet; your card simply stops working in it).

7. Warranties and liability

The platform is provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation, and we are not liable for what you lose during downtime (e.g. a customer's stamp issued late). We make no guarantee about business outcomes — retention, repeat visits, or revenue.

To the maximum extent permitted by law: neither side is liable to the other for indirect or consequential damages (lost profits, lost goodwill); and our total liability under this agreement is capped at the greater of the fees you paid us in the 12 months before the claim, or €500. Nothing limits liability for intent, gross negligence, or your obligations under §4.

Indemnity: you will compensate us for third-party claims (including customers' and authorities') caused by your breach of §4 (data protection) or §5 (acceptable use), including your failure to honor earned rewards.

8. Force majeure

Neither side is responsible for failure caused by events beyond reasonable control (power or network outages, hosting-provider failure, natural disasters, government action), provided the affected side works to restore service promptly.

9. General

These terms plus any written offer we both accepted are the entire agreement and replace earlier discussions. If a clause is invalid, the rest stands. We may update these terms with at least 30 days' notice by email; continuing to use the platform after the date in the notice means acceptance — if you object, you may terminate before the change takes effect. These terms are governed by the law of the Republic of Slovenia; disputes go to the courts of Ljubljana.

Contact: info@stampomat.com.